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STAFF TRAINING

WAITSTAFF TRAINING – It takes years to build loyal customers and minutes to lose them! Your kitchen staff can cook themselves into a coma, and a waitperson can erase all these good efforts with a facial expression, an indifferent attitude, or a table service blunder.

SERVICE PROBLEMS ACCOUNT FOR 70% OF
YOUR LOST CUSTOMERS.

And that’s not the worst part. According to National Restaurant Association surveys, each customer will discuss their experience at your restaurant with at least 11 other potential customers. That could be 11 more lost customers, or if they had a positive experience, 11 new customers.

Wait staff training is one of the best investments you can make in your restaurant. Bill Stephens Associates Restaurant Consultants has a wait staff training program tailored to the time and expense constraints of the independent restaurant.

• Personal hygiene and appearance
• Proper table service techniques
• Table service efficiency
• Customer Relations

are all covered in detail in our Wait Staff Manuals and training courses.

SALES TRAINING – As important as the wait staff is to customer relations, they are equally as important to your restaurant’s profitability. Your wait staff is your sales staff. Bill Stephens Associates Restaurant Consultants offers a unique approach to wait staff selling. Our training includes:

• Basic sales philosophy
• Target sales opportunities
• Wine sales training
• Sales techniques that work

Our approach to sales training is inclusive of the wait staff point of view so they can see the importance to their financial success as well as the restaurant’s.

SANITATION TRAINING – There is an implied contract between the restaurant or food service operation and its customers. Customers must have confidence that they can eat in your operation and not get sick. If for any reason the general public loses that confidence, the restaurant industry will suffer a horrible blow. Independent restaurants would be the hardest hit. Your employees need to know how important maintaining that confidence is and how to assure that your customers maintain their faith in you. Contact Bill Stephens Associates Restaurant Consulting and let their Sanitation Training Course make believers of your staff.

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